FAQs


Do I need a referral from a GP for physiotherapy treatment?

No, you can come directly to the clinic without a referral from your GP. Our physiotherapists will assess your injury and determine what treatment is appropriate. The clinic treats ACC claims and private clients, as well as private insurance claims. If your physiotherapist feels you need to see your GP – they will let you know on your first visit.

What is ACC?

If you have an accident or injury, Accident Compensation Corporation (ACC) will pay for some of your treatment costs at Roland Jeffery Physiotherapy Clinic. All clients will be required to pay a co-payment. An accident must be a sudden event or incident and you must remember when and where the accident happened. ACC will cover most work injuries, accidents at home and also sporting injuries. Our reception team or physiotherapist will fill out ACC forms when you come for your first visit. We can also refer you for an x-ray or ultrasound examination if necessary.

Is there an ACC surcharge (additional payment) for physiotherapy treatments?

Yes. All clients will be required to pay a co-payment  per visit (please see schedule of fees located in Services for more information). There are nominal charges for materials such as strapping tape, rehabilitation equipment (eg. exercise bands and pulleys) and loan items (eg. crutches).

Why a co-payment?

RJ Physio employs experienced physiotherapists who have spent many years working within the profession developing exceptional skills and expertise. Additionally, all our senior staff have post graduate diplomas. All the staff therapists are all working towards this post graduate qualification.

Our clinic’s staff are physiotherapists for NZ sports such as football and badminton, and have worked with professional football players in the UK and NZ, as well as working with many high level elite athletes.

RJ Physio provides a high standard of service and an exceptional facility to help our clients become pain free, return to activity and a better lifestyle. RJ Physio receives funding from ACC for treating our clients but this is insufficient to deliver this quality service, quality systems, and facilities.

The copayment our client’s pay helps keep our clinical standards high and helps provide the best systems and facilities. We believe that this is in our client’s best interests.

RJ Physio aims to deliver a great service and outcome for all our clients.

What if I don't have ACC?

Our clinic provides treatment for all types of claims including private claims where the client pays for their own visit. You may have private medical insurance or private insurance (through a work related injury). Our physiotherapists are happy to treat your injury regardless of whether you are paying for the treatment yourself, your insurance company is covering your treatment or you are covered through work insurance.

What injuries does the clinic treat?

We specialise in sports injuries and back and neck pain but can assess and treat any pain or injury including:

Roland Jeffery Physiotherapy clinic provides:

What rights do I have when I come for treatment at Roland Jeffery Physiotherapy Clinic?

During your treatment at Roland Jeffery Physiotherapy Clinic your privacy throughout your treatment is paramount. All your medical records are kept in confidence and you are able to access them if you wish. Your medical records will not be submitted to anyone without your permission.

If you have specific cultural needs or feel that your culture or religion warrants a different treatment approach, please do not hesitate to talk to your therapist or reception staff. We are more than happy to accommodate your needs so that you obtain the best treatment possible in an environment that makes you feel comfortable.

You have the right to have a support person present during your treatment or a chaperon if you wish. You have the right to a second opinion on your injury or pain. This can be from a senior physiotherapist, a specialist, or from an additional physiotherapist from another clinic. If you would like some more information on a second opinion please talk to your physiotherapist or reception staff.

Do you provide any other services at Roland Jeffery Physiotherapy?

Yes we have onsite, a massage therapist, podiatrist and a sonographer (ultrasounds for muscle and joint injuries).